Virtual Reception, Client Admin and Practice Supervision

for psychologists in solo practice and small group practices

Free up your time and headspace.... for your family and your practice

Admin support between 8am to 5pm NSW/VIC time every weekday of the year (excluding Public Holidays)
Client Calls, Emails and SMS' managed for you
New enquiries triaged and booked based on your caseload goals and clinical preferences
Waitlist management - Available times are offered to your waitlist

Practice Supervision by the hour with Psychologist/Practice owner Steve Rushton
If you aren't generating much client income yet, supervision and software setup support can be a good way to start and get setup. Avoid the common traps many psychs fall into from trying to copy others practices
Starter admin packages: If you have another job or young children, or have no interest in managing your own admin, it can be hard to make the time to manage admin related tasks. Admin support packages start from $180 per week (inc GST)

You have quite a few clients, and admin might be seeping into personal time. Or the admin support you have in place isn't as reliable as you'd like

Finding time to see all referred clients without long wait times (which can deter referrers)
Balancing seasonal client load across the year
Client mix not matching the ideal (too many bulk-billing clients, unwanted presentations, no-shows/cancellations)
After-hours/weekend admin time cutting into family/personal time
No time for business planning or referrer relationship management

Too much admin to manage yourself, but not enough to cover a full time admin person:

Full-time admin staff: ~$60k/year cost; at a 40% service fee, practice needs ~$300k/year in client fees just to break even meaningfully (leaves ~$5k/year profit after $60k staff cost)
Part-time/casual admin staff: ~$25k/year cost; needs ~$200k/year in fees at 40% service fee; coverage gaps (calls/admin delayed to next day)
No admin staff, psychologists self-manage: more equitable 20% service fee model; consistency/retention challenges